Benefits of Processes, Procedures and Standards

Developing processes, procedures and standards is particularly important if you are in the early stages of establishing a business, or when you are trying to rebuild or grow a business that has been underperforming. Business processes, procedures and standards are vital for training staff and induction programs, as well as formal processes like staff performance reviews.

Having formalized processes and procedures for your business can save you time and money by increasing efficiency. Staff can get more done in less time by following set processes and procedures, and you can spend less time overseeing the day-to-day running of the business.

Processes and procedures can also improve the consistency of product and service delivery by your staff.

By creating standards and policies for your business, you set benchmarks that your staff must meet. You may have a standard for serving customers that involves being courteous, completing transactions within a certain time, and doing everything in your power to accommodate customer requests. This can improve the experience of your customers, suppliers and/or distributors in their dealings with you.

Customers who have a positive experience are more likely to become repeat customers and are less likely to complain about your business.